ROLE-BASED LEARNING:
Counter Specialist
Counter specialist associates are the face of your company. They’re often the first person your customers interact with, and having a knowledgeable and friendly person in this role can make or break a customer relationship.
What's important to their success?
Product knowledge
Technical expertise
Cohesive training for a consistent customer experience
Reliability
Customer service skills
What's important to their success?
Product knowledge
Technical expertise
Cohesive training for a consistent customer experience
Reliability
Customer service skills
Risks of not investing in training
Loss of one-time and recurring revenue
Burned bridges with customers
Higher returns and inventory costs
High turn over and ongoing cost of recruitment and training to backfill position
Rewards of training & onboarding
Strengthened customer relationships
More recurring sales
Fewer returns and stress on inventory control
Higher retention and job satisfaction
Bench building, successful counter sales associates often move into sales
Competencies
Communication skills
Customer Service
Financial Literacy
HVACR / Distribution Industry
Operations
Professional Development
Safety
Sales Skills
Included Courses
Fundamentals of HVAC
Customer Service for HVACR Counter Specialists
Accounting Basics
A2L Transition: Getting to Know the EPA Ruling
What is A2L?
Wholesaling 101
A2L Storage Basics
DOE 2023 Energy Efficiency Standards Update Document
Strategies for Effective Time Management
Pricing: $140
Purchase for 1 year access to all courses within this learning path.
If you're looking for custom pricing or a more tailored solution to your onboarding and training, contact HARDI's Talent Development team.
