Category: Loftus

The following article is an excerpt from the 2.20.18 Data Driven Newsletter.   Do you think “Amazon Update” should be a regular section of the DDN?  The news releases from Seattle frequently spark as many reactions as tweets from 1600 Pennsylvania Avenue.  Many of our conversations each week begin with “did you see ..” or “OMG…

Businesses are like any living organism that must continually evolve to survive.  Customer expectations drive change in every industry.  Distributors are focused on applying the latest advancements in communication and technology to deliver customized services faster to meet increasing customer expectations.  The path is not clear and the stakes are very high.   In 2013,…

We frequently hear about the challenges associated with warranty processing so were thrilled to hear from a member who suggested we start a Warranty Process Manager’s Users Group.  Member’s have developed their own routines for processing warranties and service bulletins.  This member told us, “I am interested in learning best practices, finding out about what…

The distribution business is one of the rare instances where the phrase “if you are not getting better, then you are getting worse” applies.  The sales per employee is growing faster than the gross margin dollars per employee.  The variety of available products is growing each year, resulting in more parts to be stocked.  Non-traditional…

“Revolutionizing the HVAC/R Marketplace” is the title of the presentation Watsco delivered to the investment community last month. Innovative application of technology is transforming competition in every market including HVACR distribution. Deploying mobile device is the first step. It enables the customer to be more efficient and allows the distributor to operate more effectively.  …

The HVAC industry has a peak season during the late spring and early summer. The annual busy season for your Benchmarking department is finally winding down. We are productive year-round with the Data Driven Newsletter twice per month, the TRENDS report and Recorded Analysis Presentation each month, and the quarterly economic conference calls. The first…

In just a few weeks, the HARDI headquarters is moving to a new office. Part of the move involves taking a bunch of shelving units and filing cabinets and fitting them into a much smaller area than we have now. Analytical minds that we are here at HARDI, a few people created a scale model…

Privacy Policy | Terms of Use | Communication Policy | Copyright © 2018 HARDI - Heating Air-conditioning & Refrigeration Distributors International. All rights reserved.