Last fall, HARDI member Fujitsu opened up a New York City collaborative space aptly named the “Air Stage” after their Airstage line of products. Located on Broadway overlooking Times Square, this space is more than just a showroom, designed as a…

NATE is celebrating its 20th Anniversary this year, which is both exciting and bittersweet (I have been supporting NATE since the beginning, which means I am getting old!).   I am honored to have been selected as NATE’s 2016-2017 Board Chairman and I appreciate the opportunity to work with NATE COO John Lanier and the…

I celebrated my 10th anniversary with HARDI last May, just over five years as CEO and it’s amazing how fast time has passed. What surprises me even more is how often I now find myself unable to recall why we do some things certain ways, despite having seen just about every process and procedure change in…

“Revolutionizing the HVAC/R Marketplace” is the title of the presentation Watsco delivered to the investment community last month. Innovative application of technology is transforming competition in every market including HVACR distribution. Deploying mobile device is the first step. It enables the customer to be more efficient and allows the distributor to operate more effectively.  …

Currently I am sitting in a waiting room waiting for my car’s rear window to maybe be replaced after some lovely soul decided that a great New Year’s Eve joke would be to come and smash it in.   Lucky me. 2017 off to a great start.   Anyways, I gave my insurance a ring…

It never ceases to amaze me when I hear from people who are frustrated with the way Washington and their state governments are working, but then choose to sit on the sidelines.   The majority of states have made voting easier than ever — we can debate whether that actually benefits the process or not…

  For lunch today I decided I would head to Chipotle. My friend had given me a free coupon and, since I was feeling a little extra famished today, I thought a chicken burrito bowl would do the trick.   As I walked in my mind got the best of me yet again. As a…

The HVAC industry has a peak season during the late spring and early summer. The annual busy season for your Benchmarking department is finally winding down. We are productive year-round with the Data Driven Newsletter twice per month, the TRENDS report and Recorded Analysis Presentation each month, and the quarterly economic conference calls. The first…

by Nancye Combs   HARDI members,   Now and then I write something that I know will have great value to you. If you’re like most companies, you struggle with all things related to discipline. With very liberal laws concerning weapons, recordings, and postings, each disciplinary act can be costly or deadly. Workplace homicide is still one…

One of the most discussed issues in our industry over the past few years has been the question of “what percentage of units within our industry are ‘dry-charge R-22’ condensing units?” Fortunately for those of us who want to see if our prognostications were correct, the Environmental Protection Agency (EPA) sent information requests to the…

In just a few weeks, the HARDI headquarters is moving to a new office. Part of the move involves taking a bunch of shelving units and filing cabinets and fitting them into a much smaller area than we have now. Analytical minds that we are here at HARDI, a few people created a scale model…

  So here at HARDI I sit down on a weekly basis with my team and try to compose some sort of game plan for our Marketing for the week. I must admit the plan rarely is unaltered as things are always popping up “hot,” but we do try. One of the first things we…

Have you ever played the classic icebreaker game “Two Truths and a Lie?” Don’t roll your eyes; indulge me.   Truth: According to the latest research from Deliotte, U.S. employers are continuing to increase their annual dollar spend on leadership development, with small businesses spending 23% more than they did last year.   Truth: Over…

“Public Relations” is kind of like lawyers and insurance. No one likes to think about it, and they hate spending money on it even more … until they need it. Unfortunately, that’s where Carrier Corp. found itself since the amateur video of their announcement to relocate a U.S.-based furnace plant to Mexico went viral and…

As we move toward the July 1, 2016 date which marks the end of the “sell-through” period for 13-SEER Product (manufactured before 2015) in the South and Southwest regions and the record keeping requirements for all distributors nationwide it is worth recognizing that HARDI recently participated in a negotiated rulemaking which will cover the efficiency…

When most business leaders and owners think strategy, I’m certain only those in the health insurance industry actually consider health insurance as part of their strategy. However walk down the halls at any HARDI conference and you’ll hear countless executives complaining about the ever-growing costs of health benefits. The 2015 Distributor Performance Dashboards show HARDI…

Are your employees your most valuable asset? We are reminded of that platitude whenever there is turnover. Hopefully many of your employees really are very valuable representatives of your brand. Turnover of your best employees can threaten key customer relations, it hurts morale of the remaining staff, and high turnover makes it difficult to recruit quality…

The HARDI education team is currently hiring. (Don’t all submit your resumes at once!) I’ll tell you in all honesty, what should be a really fun process, bestowing my judgment on others, is, well, what’s the opposite of fun?   The opposite of fun might be regimented. Or tedious. And that’s how I would describe…

In the event you haven’t heard, 2016 is an election year. Many employers are understandably unsure about whether they can (or should) discuss how elections and public policy may impact their business. According to a recent study, you may be better positioned than major political parties to have an electoral impact.   According to an…

“Performance management” is a sometimes overly-used term in business and is often considered an HR function. When many say the words, they do so with an overtly negative connotation. Many long-time leaders and managers continue to resist formal performance management systems, processes, and procedures because, “if I hire the right people, they shouldn’t need to…

I was reading an article earlier discussing the rapid growth of NFC (near field communication). The article discussed the great success of beacons pushing out millions of coupons to consumers annually. The number projected for coupons or offers using this communication method in 2020 is 1.6 billion.   Why is this? Studies have shown that…

Last year I wrote an article that was published at our annual conference, in an issue of the Conference Dailies, that discussed how to make your valuable experience at conference translate into real world results. By popular demand, I’m reiterating a few of those key points here before we all head to Orlando for the…

Many HVACR distributors have told us that repair and replacement activity is generally 85% of their annual revenues. In most instances the installed equipment needs to be functioning, resulting in what economists call inelastic demand when it is not functioning. Why does new construction get so much attention if it is only 15% of sales?…

I know this has been posted as a news item and I’ve even sent info about it myself, but I can’t emphasize enough the importance of this. It affects every HARDI distributor. Please review the info below.   Update (11/23/15) On November 19, the Department of Energy finally published the regional standards enforcement rule proposal. The…

We recently posted to the HARDI website and tweeted an article published in Modern Distribution Management titled “Data Driven Culture Fueling Watsco’s Growth” (MDM, a publication to which every progressive, growth-oriented HARDI distributor should be subscribed) about Watsco’s major investments in technology, analytics, e-commerce, and business intelligence. I hope no HARDI members reading this were…

I hadn’t really heard too much of this expression until recently when a friend texted me about going to a party last Saturday. Though I was not extremely stoked about the event, I immediately felt the need to accept the invitation due to the fact that something amazing may occur that I would miss and…

My first post-college job was for an insurance company, with less-than-ideal human resources practices. About a year after I started working there they decided to rebrand their employees as “associates” — a message to employees that they were considered more than mere “employees.” This change came at a considerable expense of time and money (reprinted…

Innovation is the food or fertilizer that drives economic growth. Innovation is what made Detroit a vibrant community 60 years ago and, more recently, Silicon Valley. A fascinating article from Bloomberg Businessweek shows some amazing interactive maps with data for the 100 most-innovative regions in our country (a must-read for any member who wants to…

Last week Speaker of the House of Representatives John Boehner (R-OH) announced his resignation from the Speakers post and Congress, which was to be effective at the end of October. We have recently learned that the House will hold leadership elections on Thursday, October 8. While there is still a lot of jockeying among those…

HARDI participated in its eighth annual Industry Partners Meeting hosted by the Consortium for Energy Efficiency (CEE) earlier this month. CEE membership is comprised of investor-owned, municipal, and rural cooperative utilities who design and manage energy efficiency programs across North America. Their Industry Partners Meeting is intended to bring together utility program managers, government agencies,…

No matter how one feels about millennials, they are making changes in big ways. Myself being one of them, I realize that this generation has and will continue to shape this country quite a bit. And now the millennial generation is backing new more innovative ways to invest and save almost $7 trillion dollars in…

This piece of clickbait got me thinking… So much attention is being paid to Millennials: recruiting, mentoring, transitioning to leadership roles, and the much-acknowledged fact that they are now in their prime childbearing years. You’d have to be living with your head under the sand to have missed the recent up-swirling of controversy about the…

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