HARDI BLOG

No, this is not an economic forecasting article or the debut of a new passion about consumer product safety. It is, however, intended to be a warning shot of an epidemic I see spreading quickly across our world, society, and industry. I’m not sure whether it’s due to unprecedented access to and influence of technology,…

As featured in the previous, inaugural Thermostatus newsletter, the HARDI community is no stranger to coming together for a good cause. We see this materialize in how many HARDI members are jumping on board with and continue to get involved in our efforts with Homes For Our Troops. But more recently, we’ve seen many of…

Never been to a HARDI Annual Conference before?   Here’s your shot at a FREE registration (worth $1,000!!) in 3 easy steps:   1. Go to nova2017.com/speakers and check out all the speakers and sessions we have lined up this year.   2. Fill out and submit the short survey here.   3. Cross your…

Honestly, how often do you get the luxury of really thinking about what you’re working on? Pausing and allowing time to be creative, strategic and thorough versus just simply checking it off the list and moving on?   While the work that we do at HARDI covers a lot of ground and moves at a…

To assist companies and individuals who store, install, and operate mechanical systems in areas that have been involved with flooding, the following recommendations have been prepared by the Air Conditioning Contractors of America (ACCA), the Heating, Air-Conditioning, and Refrigeration Distributors International (HARDI), and the Air Conditioning, Heating, and Refrigeration Institute (AHRI).     What to…

Businesses are like any living organism that must continually evolve to survive.  Customer expectations drive change in every industry.  Distributors are focused on applying the latest advancements in communication and technology to deliver customized services faster to meet increasing customer expectations.  The path is not clear and the stakes are very high.   In 2013,…

The inability of Congressional Republicans to pass legislation which would repeal, replace, modify, alter or any other verb you may like, the Affordable Care Act has raised the stakes on the GOP to pass something substantive on the tax front.   You may hear the term “tax reform” regularly, but doing comprehensive tax reform is…

Yes, Philadelphia is the home of authentic cheesesteaks and yes, those of us from Philadelphia are very critical of any foreign attempts to replicate a true cheesesteak, but we also grow tired of every national telecast of a major event giving the impression that all we do in Philly is eat cheesesteaks all day.  It’s…

I don’t have cable TV. I’m a good representative of a growing trend emanating from my generation where I mooch off my parent’s Netflix subscription, my sister’s Amazon Video subscription, and my soon-to-be mother-in-law’s HBO Go subscription (I have to get my Game of Thrones fix somehow, right?). I don’t watch much TV to begin…

A boomerang is an object that you send out which returns, generally unbidden, to harm you.  Some unwise draftsmanship in policies and handbooks can have that same effect.  One thing to avoid in policies:  do not promise ‘fairness’ or ‘equal treatment’ to employees.  Sounds Draconian, I know, but hear me out. These terms imply that…

We frequently hear about the challenges associated with warranty processing so were thrilled to hear from a member who suggested we start a Warranty Process Manager’s Users Group.  Member’s have developed their own routines for processing warranties and service bulletins.  This member told us, “I am interested in learning best practices, finding out about what…

  On May 24, over 100 HARDI members participated in the HARDI Congressional Fly-In. These members took time from their busy schedules to come to Washington and meet with more than 200 offices, in addition to a Q&A session with White House personnel, and meet with key Congressional Committee staff.   Anyone who has walked…

The following letter was written by Richard Cook, of HARDI member Johnson Supply, to the editor of the Star Telegram (Fort Worth, Texas) in response to an article attacking LIFO published last month.   I write to you in response to the April 24th article in the Star-Telegram, which details Congressman Roger Williams’ support of…

The distribution business is one of the rare instances where the phrase “if you are not getting better, then you are getting worse” applies.  The sales per employee is growing faster than the gross margin dollars per employee.  The variety of available products is growing each year, resulting in more parts to be stocked.  Non-traditional…

     Last fall, HARDI member Fujitsu opened up a New York City collaborative space aptly named the “Air Stage” after their Airstage line of products. Located on Broadway overlooking Times Square, this space is more than just a showroom, designed as a “learning and sharing center” where people from all aspects of the HVACR…

NATE is celebrating its 20th Anniversary this year, which is both exciting and bittersweet (I have been supporting NATE since the beginning, which means I am getting old!).   I am honored to have been selected as NATE’s 2016-2017 Board Chairman and I appreciate the opportunity to work with NATE COO John Lanier and the…

I celebrated my 10th anniversary with HARDI last May, just over five years as CEO and it’s amazing how fast time has passed. What surprises me even more is how often I now find myself unable to recall why we do some things certain ways, despite having seen just about every process and procedure change in…

“Revolutionizing the HVAC/R Marketplace” is the title of the presentation Watsco delivered to the investment community last month. Innovative application of technology is transforming competition in every market including HVACR distribution. Deploying mobile device is the first step. It enables the customer to be more efficient and allows the distributor to operate more effectively.  …

Currently I am sitting in a waiting room waiting for my car’s rear window to maybe be replaced after some lovely soul decided that a great New Year’s Eve joke would be to come and smash it in.   Lucky me. 2017 off to a great start.   Anyways, I gave my insurance a ring…

It never ceases to amaze me when I hear from people who are frustrated with the way Washington and their state governments are working, but then choose to sit on the sidelines.   The majority of states have made voting easier than ever — we can debate whether that actually benefits the process or not…

  For lunch today I decided I would head to Chipotle. My friend had given me a free coupon and, since I was feeling a little extra famished today, I thought a chicken burrito bowl would do the trick.   As I walked in my mind got the best of me yet again. As a…

The HVAC industry has a peak season during the late spring and early summer. The annual busy season for your Benchmarking department is finally winding down. We are productive year-round with the Data Driven Newsletter twice per month, the TRENDS report and Recorded Analysis Presentation each month, and the quarterly economic conference calls. The first…

by Nancye Combs   HARDI members,   Now and then I write something that I know will have great value to you. If you’re like most companies, you struggle with all things related to discipline. With very liberal laws concerning weapons, recordings, and postings, each disciplinary act can be costly or deadly. Workplace homicide is still one…

One of the most discussed issues in our industry over the past few years has been the question of “what percentage of units within our industry are ‘dry-charge R-22’ condensing units?” Fortunately for those of us who want to see if our prognostications were correct, the Environmental Protection Agency (EPA) sent information requests to the…

In just a few weeks, the HARDI headquarters is moving to a new office. Part of the move involves taking a bunch of shelving units and filing cabinets and fitting them into a much smaller area than we have now. Analytical minds that we are here at HARDI, a few people created a scale model…

  So here at HARDI I sit down on a weekly basis with my team and try to compose some sort of game plan for our Marketing for the week. I must admit the plan rarely is unaltered as things are always popping up “hot,” but we do try. One of the first things we…

Have you ever played the classic icebreaker game “Two Truths and a Lie?” Don’t roll your eyes; indulge me.   Truth: According to the latest research from Deliotte, U.S. employers are continuing to increase their annual dollar spend on leadership development, with small businesses spending 23% more than they did last year.   Truth: Over…

“Public Relations” is kind of like lawyers and insurance. No one likes to think about it, and they hate spending money on it even more … until they need it. Unfortunately, that’s where Carrier Corp. found itself since the amateur video of their announcement to relocate a U.S.-based furnace plant to Mexico went viral and…

As we move toward the July 1, 2016 date which marks the end of the “sell-through” period for 13-SEER Product (manufactured before 2015) in the South and Southwest regions and the record keeping requirements for all distributors nationwide it is worth recognizing that HARDI recently participated in a negotiated rulemaking which will cover the efficiency…

When most business leaders and owners think strategy, I’m certain only those in the health insurance industry actually consider health insurance as part of their strategy. However walk down the halls at any HARDI conference and you’ll hear countless executives complaining about the ever-growing costs of health benefits. The 2015 Distributor Performance Dashboards show HARDI…

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